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Royal Solaris Cancun
BOULEVARD KUKULCAN KM 20.5

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Royal Solaris Cancun-cockroaches in the room

By Hotel Hotline Member from on Tuesday, September 02, 2008

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"The hotel looks nice and it appears to be very clean. However, it is infested with cockroaches, and the swimming pool has a sewage smell!!! We saw the 1.5 inch cockroaches when we arrived, in the first evening, in the main tower, near the employee service area. The very first morning I saw one 1.5 inch cockroach in my room, running from the bathroom to the closed, where my clothes and luggage was located. I jumped out of the bed and hit it with a slipper. I placed a piece of soap near it, to show the size of the bug, and the logo of the hotel, and took a picture. I decided there is no way I will stay in this hotel; I do not need these bugs around me, or in my bags to come home with me. I contacted the front desk and requested to talk to the hotel manager. They refused, stating that the hotel manager is too busy to talk to me. The front desk offered to change my room, and upgrade it to an ocean view room. I told them that their hotel is infested."

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